Report a mistake

What is worth reporting

• A route page that describes the journey in the wrong direction.
• A journey time, distance, price or timetable that is wrong or out of date.
• Text that reads as though we operate the transfer, or promises something we cannot.
• A pickup or drop-off point that no longer exists, or an operator that has stopped running.
• A route that should not be listed at all.

How to reach us

Our contact form is temporarily out of service while its mail delivery is reconfigured, so we are not pretending it works. Until it is back, corrections cannot be submitted through the site. We would rather say so than send you into a form that fails silently.

What we do with it

• We remove first, verify second. A disputed factual claim comes off the page while we check it, rather than staying up because it might be right.
• We do not replace it with a guess. If we cannot find a source we can name, the page shows nothing on that point.
• Corrected facts are dated. When a figure goes back up it carries the source it came from and the date it was checked.

What we cannot help with

We are not the operator and we have no access to your booking. For a booking you have already made — changes, cancellations, refunds, a driver who did not arrive — contact the provider you booked with; their details are on your confirmation email. See about this site for what we do and do not do.